Effectively managing and proactively reducing the number of IT support tickets generated is the key to providing effective problem resolution. By following these five steps, you should be well on your way to streamlining your help desk and ensuring that your company's technology works for everyone.
There will come a time, however, when modernizing and upgrading your legacy apps is no longer an option. As most vendors shift toward a cloud-based SaaS model, knowing when to make the leap can be tricky. Let's examine four signs that it's time to move on from your obsolete software.
For the last several years, the news has been plagued with scary headlines about uncrackable ransomware, millions of clients’ data exposed, and businesses forced to close or change management due to lack of compliance or a failure to meet the bare minimum for IT security.
What Are the Best Ways to Reduce IT Costs? Making strategic changes to your IT environment, your staffing & your vendors can make a significant difference.
When you reach out to an IT outsourcing partner for services, ask if they have a continuity plan for internal IT teams. These are tough questions, but it’s important to always put people first. A trustworthy and reliable IT outsourcing partner recognizes the job-disrupting role they play, and will have recommendations or actions to ensure a smooth and equitable transition.
What you need is an Evergreen IT strategy. Rather than an endless cycle of managing an outdated hardware environment, the key is to embrace a strategy of continual hardware refreshes that will keep your assets up to date.
In-House IT and Managed IT services both have their pros and cons based on your organization's use of technology. Learn which is right for each situation. There will always be exceptions to every rule. However, there are a few general recommendations on the split that will help you succeed when deciding to outsource.
It’s getting harder to find high-calibre IT candidates with the right skills. Learn how you can address the IT talent shortage by understanding the market, improving your hiring process, and increasing engagement.
Malware attacks can cripple your ability to run your business. They can reveal sensitive information, damage your IT assets, and impact the efficiency of your staff. Because of this, you…
Riverview Health Centre Foundation officially launched the Alzheimer's Centre of Excellence (ACE) project on June 8, 2017 which will develop a state-of-the-art facility for people living with Alzheimer's disease and dementia.
