IT INFRASTRUCTURE MANAGEMENT SERVICES

Helpdesk Support

Time is money in business, and technical issues can quickly interfere with your company's bottom line.

We offer service desk support for your IT needs across all Canadian time zones with bilingual availability. Unlike most other companies who simply open tickets and resolve the issue in time, our dedicated support team works on a tiered escalation system to provide as quick a resolution as possible.

Our team provides problem resolution right at your fingertips. You'll have a single point to report issues which can be historically indexed and used for proactive problem prevention.

Proactive Infrastructure Managed Services

We provide full infrastructure monitoring by using the latest tools to ensure that your systems achieve maximum uptime.

Issues arising with servers, firewalls, backup devices and user desktops can be dealt with quickly and efficiently. In addition, our team provides proactive maintenance on equipment that requires attention regularly to ensure that they remain efficiently operational down the road.

Remote and Onsite Support

Our consultants are able to provide infrastructure management support remotely or onsite depending on your operational needs.

A technical specialist can be sent to your location to provide hands-on support when you need it. And our remote infrastructure management services give you all the benefits of systems monitoring and proactive maintenance offsite.

In either case, we take advantage of efficient processes and tools to provide customized support services to troubleshoot and resolve your IT-related issues.