Winnipeg IT company - team

About Resolute

Our History

Resolute Technology Solutions was founded in 2005 by Rod DeVos and has since transformed into the Technology Service Provider it is today. When the wealth management company that Rod worked for as CIO decided to relocate, Rod and his team members made the decision to stay in Winnipeg and start Resolute, a new IT firm to serve the North American SMB market.

Since 2005, the team has grown from 5 to more than 50 employees. The number of clients and projects has increased drastically. After nearly two decades of providing exceptional service, Resolute has expanded to have team members across Canada and provides services in three key areas:

  • Professional Services
  • Managed Services
  • Security Services

About Resolute

Our Approach

Since the beginning, the Resolute philosophy has been centered around the belief that if you’re fulfilled and supported in your workplace, you’ll do the best work possible for the client. Resolute team members support each other to do what’s best for the client. Although they may have contact with only one Resolute consultant, clients get the benefit of the collective wisdom and effort of the whole team.

Although the number of employees has grown, the Resolute team is still more like a family and that caring environment carries over to business relationships. We make sure everyone at Resolute has the best quality work experience so that they can deliver the best quality work.

business process

Who We Are

Resolute is a Technology Service Provider with a multi-disciplined team that handles every aspect of business IT. The three service areas of our business are Professional Services, Managed Services, and Security Services. 

We are a trusted partner for growing, mid-sized, and enterprise organizations, enabling them to achieve their business goals, scale up operations, reduce risk, and get a consistent level of service.

Our Mission

We guarantee to do IT right for businesses. Whether it is managing a company’s entire IT footprint and operations, leading a project, or conducting an assessment – we bring best best practices at every level of service. 

Our mission is to help organizations solve their most challenging IT problems through expert analysis, technology solution implementation, and experienced professionals.

Our Values

We have a set of core values that governs how we work and who we work with.

  1. Be Client-Focused.
  2. Do the Right Thing.
  3. Go the Extra Mile.

This is what it means to be Resolute.

We like to take an active role in community and charity initiatives.

 

Words From Our CEO

What sets Resolute apart from the competition are the personal relationships we build with our clients. Each client’s situation is different so we adapt our working style to provide the best possible work.

Rod De Vos

President

Our Management Team

Resolute has some of the most experienced professionals in each department of our company.

The management team has an outstanding record as does each member of their team.

Rod De Vos

President

During a career that has spanned over 30 years, Rod has held senior IT positions including CIO, VP of Asset Management and Technology, VP of Financial Services System and Director of Architecture.

Betty Bogovic

Office Manager, Corporate

Betty’s office administration and management experience enables her to liaise, while ensuring daily operations are running smoothly. She performs many HR and financial functions as well as coordinates corporate events.

Manny Machado

Manny Machado

Head of Managed Services

Manny has a wide range of experience directing IT and overall solutions delivery including IT leadership, delivery (apps and infrastructure), process and governance as well as helpdesk and IT operations. 

Keith Galenzoski

Head of Managed Services

Keith has over 30 years of experience in IT in various roles including management, managed services, helpdesk, technology architecture, design, implementation, and project delivery.

Peter Van Herksen

Manager, Professional Services

Peter has 20 years of experience as an IT professional providing a wide range of IT disciplines including solution architecture, project and delivery management, systems analysis and software development.

Trusted By

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See what our clients are saying

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Narratives Logo

Resolute Technology Solutions has been an excellent IT partner for our growing business. We had been looking for an IT partner who would be flexible enough to meet the unique needs of our business while providing effective and efficient troubleshooting and monitoring services. Since partnering with RTS, our team has had more space to focus on what they do best, while leaving IT to the experts.
Conor SmithASSOCIATE PLANNER, NARRATIVES

Skip The Dishes logo

We engaged with Resolute's Recruiter on a contract basis when our company had some ambitious recruitment needs. She was always helpful and provided us with top talent for some of our more difficult searches. She totally understood our needs and met some difficult deadlines. I would definitely work with her again!
Arlin DueckDIRECTOR OF TALENT ACQUISITION , SKIPTHEDISHES

Duha Group logo

We found our IT requirements were becoming increasingly more complex and difficult to administer. We made a corporate decision to no longer manage IT and instead, focus on our business. Great decision. Resolute has a team of experts that has continually provided exceptional service. They understand our business and can offer direction based on this knowledge. We are a global company with dynamic needs and Resolute has been able to meet them.
Phyllis DuhaCFO, DUHA GROUP

TRAF logo

We are very fortunate to have established a business relationship with Resolute Technology Solutions. They have helped us with a wide variety of IT initiatives. Projects have ranged from assisting us in the development of our long-term IT strategy to helping us address our more immediate IT needs. In every instance, Resolute has exceeded our expectations by providing dedicated, professional and knowledgeable staff.
David AsseltineSENIOR VICE PRESIDENT, FINANCE & CRO , TEACHERS' RETIREMENT ALLOWANCES FUND

G3 logo

I had to reach out to Resolute’s Senior Talent Acquisition Specialist to find candidates for tough technical positions. She possesses a deep knowledge of the technical sector and works with a network of well-qualified individuals. Overall, was very engaging, friendly, and dependable. She fully understood our needs and successfully identified candidates that fit our company values. I was particularly impressed by her pre-screening skills.
Cherie CalvezREGIONAL HR BUSINESS PARTNER , G3 CANADA LIMITED
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Our Process

1

Engage

Assess needs and propose how Resolute can help.

2

Define

Clarify requirements and contract.

3

Design

Translate the requirements into solutions and plan the implementation.

4

Deliver

Implement and transition the solution.

5

Support

Ongoing Service Center support and ITIL Service Management.

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Step Five
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