Edmonton IT Helpdesk Services
Leverage our trusted IT Helpdesk support services backed by an expert Managed Services team.
Are You Looking for Alternatives to an In-House IT Helpdesk?
Our dedicated IT help desk services provide a single point of contact for businesses to report issues, get timely responses, on call resolution, and receive monthly reporting metrics.
Leverage Edmonton IT Helpdesk services to:
✔ Improve technology support response and resolutions times
✔ Access a team with diverse skills, experience, and availability
✔ Remove the burden of managing an IT service desk internally
✔ Scale up IT support and onboarding aligned to your business growth
✔ Improve end-user satisfaction with the quality of support and get regular metrics reporting
IT Helpdesk Edmonton
IT help desk outsourcing allows teams to focus on growing their business and long term strategic initiatives in place of managing day-to-day support services.
Managed Helpdesk Services in Edmonton
Resolute’s managed helpdesk is just one part of our overall managed services offer. If you are looking for managed helpdesk services as a standalone service or as part of a larger Managed IT Services partnership - we can help.
As part of our Helpdesk Support Services, we will:
- Respond and resolve IT issues aligned to service levels
- Cover all required time zones
- Integrate service desk solutions into your environment
- Provide a well-documented desk ticketing process
- Combine expert customer service experience with deep technical skills to resolve problems and user issues
Remote Helpdesk Services
Regardless of where your users are located, we can support them with remote helpdesk services.
Our helpdesk services can be accessed remotely via:
- Phone
- Self-service portal
Outsource IT Help Desk
Outsourced helpdesk support Edmonton is just one way we can help streamline and simplify your IT management.
If you’re looking for a trusted partner that you can outsource all IT helpdesk functions to – we have you covered.
Resolute IT Help Desk Outsourcing includes:
- Single point of contact solution
- Well-documented processes for desk outsourcing services
- IT Helpdesk response and resolution times matched to your business requirements
- Robust reporting of helpdesk metrics
IT Helpdesk Services Edmonton
Resolute’s IT Helpdesk solutions are scalable and can be adjusted to meet evolving needs as your business grows.
Flexible Support Options
Our IT help desk services can range from solely level 1 technical support to full support of your entire IT environment. We can work with your team to identify the optimal split in scope covered by both parties based on resourcing.
Trusted IT Help Desk Services Edmonton
Our team goes beyond helpdesk services to improve IT support documentation, build, and add to the knowledge base and improve end-user experience through expert communication and adherence to best practices and proven processes.
IT Helpdesk Edmonton
Resolute is well-equipped to provide a consistent level of support through our helpdesk service in Edmonton.
IT Help Desk Services Edmonton
Leverage our IT help desk services to get a single point of contact to log, resolve, and track IT issues on a regular basis. Whether we are triaging, communicating, and escalating the technical problem to your team – or seeing the issue through to resolution – our team will ensure the process is seamless and prevents day-to-day issues from impacting your business.
Contact us today to get a quote for IT Help Desk Services in Edmonton.
Advantages of IT Helpdesk Services Edmonton
The benefits of outsourcing IT helpdesk to a dedicated and trusted partner offers businesses a wide range of benefits.
Enhanced Productivity
With a single point of contact and clear processes, employees can quickly log and resolve IT problems.
Increased Focus
By outsourcing IT services, your team can focus on the business as opposed to day-to-day maintenance.
Gain Efficiencies
Increase efficiencies with best practices and IT support aligned to business needs.
Predictable Budgeting
Our IT helpdesk costs are predictable and built on expected ticket volumes, so you know what you will be paying each month.
Fast Remote Support
With a wide range of monitoring and remediation tools, our team can resolve issues anywhere in North America quickly.
Diverse Skills
We have team members skilled in infrastructure, applications, cloud, security, and other core competencies so you can turn to us for any IT needs.