Calgary IT Helpdesk Services
Get a single point of contact to report tech problems and receive quick resolutions.
Does Your Business Need Quick Responses and Resolutions to IT Problems?
Our IT service desk is well-equipped to respond with expert technical support by email, phone, or portal.
Resolute’s IT Helpdesk Service in Calgary covers:
✔ Seasoned technology support team trained to resolve issues with first call resolution and a high-level of customer support
✔ Access to the broader managed services team for critical infrastructure and applications support
✔ Bilingual on-call and after hours support available to respond to critical issues
✔ Guaranteed helpdesk response and resolutions times governed by service level agreements that match your business needs
✔ Support for Microsoft 365, complicated infrastructure assets, and applications
IT Help Desk Services Calgary
Gain quick issue response and resolution times with our dedicated team of IT helpdesk specialists. We can help you scale up your business with faster onboarding, quick technology set-up, and speedy turnaround times.
IT Help Desk Services Calgary
Our IT helpdesk is accessible by email, phone, and self-service portal so you can log a ticket and track its progress through whichever method is easiest for you.
We offer IT Helpdesk as a standalone solution to log, triage, assign, and resolve tickets or in addition to our managed services to cover all IT needs your organization requires.
IT Help Desk Outsourcing
Our helpdesk support services are flexible and can add capacity to existing teams or act as a fully outsourced IT help desk solution.
When businesses outsource IT help desk, they benefit from:
- Scalable IT support to meet growing business demand
- Guaranteed response and resolution times governed by service levels
- Senior resources capable of root cause analysis to reduce overall number of tickets during long term outsourced helpdesk support Calgary
Managed Helpdesk Services
Our managed helpdesk services are flexible and can be adjusted to match your way of working.
Reporting
We include helpdesk metrics reporting which covers monthly usage, metrics, and can identify trends to breakdown where unusually high-ticket counts are occurring.
ITIL Aligned Service Desk
Our service desk processes and services follow best practices and combine continuous monitoring with expert IT resources for increased end-user satisfaction.
Remote Helpdesk Services
Our team can answer and resolve most issues remotely – regardless of where the ticket is being sent in from.
We leverage a set of tools to allow for remote takeovers of supported devices, remotely rolling out and configuring new workstations, and staff our helpdesk to ensure users are supported in every time zone.
Calgary IT Helpdesk Support
Our helpdesk service in Calgary is experienced and can resolve most issues without the need to escalate – leading to faster issue resolution.
Visibility and Clarity
Our team provides regular updates to open tickets and effortless ways to check in on progress so that there is no issue left in the dark. We’ll also build a knowledge base for quick self-service issues resolution to address recurring problems.
Flexible Helpdesk Models
We can provide a fully outsourced IT helpdesk solution or a blended approach where we handle priority desk ticketing volume and cover any gaps.
IT Help Desk Calgary
In addition to IT Help Desk Services, we also offer a wide range of IT support services including network support, infrastructure management, firewall services and more.
IT Partner for Your Business
Regardless of whether you just need IT help desk services or require the full gamut of IT support services – we can help.
Contact us today to get a quote on IT helpdesk services for your business.
Benefits of Outsourcing IT Help Desk Services
Qualified and reliable helpdesk services offer businesses a wide range of advantages and benefits that expedite response and resolution times, reduce user issues, and allow access to a range of core competencies.
24 x 7 Technical Support
Our IT Helpdesk Support services cover all North America time zones – ready to assist when you need it.
Reliable and Responsive
Our team has an impressive track record of keeping response and resolutions to service level agreements.
Predictable Budgeting
Limit the impact of unbudgeted support costs with predictable monthly pricing.
Experienced Team
Our team is comprised of specialists well-versed in infrastructure, networks, apps, security, cloud, and more.
Increased Focus
With the helpdesk covered, it can free up internal resources to focus on more strategic initiatives.
Best Practices
Our team follows best practices to keep your organization protected and productive.