IT Helpdesk Winnipeg

Winnipeg Managed Helpdesk Services 

Our IT Helpdesk team has more experience than your typical outsourcing partner. Most resources will be able to respond, research, and resolve requests without needing to escalate leading to more streamlined resolutions. 

When they can’t resolve directly, our IT service desk can turn to the larger Managed Services team comprised of: 

• Infrastructure Specialists 
• Application Specialists 
• Security Specialists 
• Cloud Engineers 
• And a wide range of IT Consultants 

Winnipeg IT Help Desk Support

Our IT helpdesk services are flexible and match a business's specific requirements.  We can take multiple approaches to IT support including:  Fully Outsourced IT Helpdesk – We manage the support queue, respond, and resolve all incoming inquires, providing monthly reporting  Partial Outsourced Helpdesk – We can just respond to Level 1, Level 2, or Level 3 tickets, allowing your resources to focus in the area they excel in  Blended Helpdesk – We add capacity to your team, allowing users to assign tickets to our team when the support queue becomes overwhelming, seasonal increases, or they require someone with a specific skill area  

Remote Helpdesk Services Winnipeg 

Our helpdesk support services can resolve most issues remotely – meaning we can resolve problems quickly, regardless of where users are located.   Remote helpdesk access means when businesses hire and onboard remote employees, they immediately have access to IT support. 

Microsoft 365 and Network Support

We are a Microsoft Partner and can provide extensive support for Microsoft 365 including: 

• Outlook 
• SharePoint 
• Teams 
• OneDrive 
• License Procurement and Management 

Network Support Winnipeg 
Our team ensures your network stays up, remains secure, and users can access it from wherever they are located.

Winnipeg IT Helpdesk Reporting

Helpdesk Metrics Consumption Reporting  We provide comprehensive reporting on helpdesk usage, metrics, consumption, and highlighting key trends that we can address to lower your monthly ticket counts. IT Asset Management As part of a managed services partnership, we can also track your hardware and software assets to gibe you a full-picture view of when licenses are set for renewal, when warranties will expire, and when you should be procuring new assets.